7joya Help Center — answers to all your questions, anytime and anywhere

Details

Learn About the 7joya Help Center

From the moment you join 7joya, our Help Center is here for you whenever you have a question or run into an issue. We understand that online betting platforms can feel unfamiliar at first, which is why 7joya has built a support system where anyone — regardless of age or experience — can easily find the answers they need.

Our Live Chat support is available 24/7, every day of the week. You can chat with us directly or work through the guides on this page to resolve issues on your own. In most cases, common questions are already answered in the FAQ section below — no need to contact support separately.

Account Registration & Identity Verification

Opening an account on 7joya takes just a few minutes. Simply fill in your name, mobile number, and preferred password in the registration form and your account is ready. Before making a withdrawal, you'll need to complete KYC — a one-time process that only needs to be done once. Just upload a photo of your national ID or passport, and verification is usually completed within 24 hours.

If you forget your password or can't log in, click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number, which you can use to set a new password. If your number has changed, contact us directly via live chat — our team will verify your identity through an alternative method and get you back in.

How to Make a Deposit

7joya supports Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. To deposit, log in to your account, go to the "Deposit" option, and select your preferred payment method. Enter the amount and your mobile number, and a payment request will be sent. Your balance is typically updated within 5 minutes.

The minimum deposit amount is ৳300 and the maximum per transaction is ৳50,000. If your balance doesn't update after a deposit, don't worry — just bring the transaction ID to Live Chat and we'll resolve it within 30 minutes.

Withdrawals — How to Cash Out Your Winnings

Withdrawing funds from 7joya is straightforward and typically processed quickly. Log in to your account, go to "Withdrawal", enter the amount and your mobile banking number. Funds usually arrive within 6–12 hours for standard accounts. VIP members enjoy even faster processing times.

Before submitting a withdrawal request, make sure your KYC verification is complete and any bonus wagering requirements have been met. If bonus funds remain in your balance with unmet conditions, your withdrawal may be held. Contact our Live Chat support for more details.

Bonus Terms & Conditions

7joya's bonus offers are attractive, but each one comes with conditions. The welcome bonus typically carries a wagering requirement of 5–10x, meaning you need to place bets worth 5–10 times the bonus amount before you can withdraw. With free bets, only a portion of your winnings is converted to cash — the rest remains as bonus credit.

The weekly cashback bonus has no wagering requirement — it's credited directly to your account as cash and can be withdrawn at any time. Referral bonuses work the same way. For full terms on any bonus, refer to the 7joya Terms & Conditions page.

Account Security Tips to Keep in Mind

7joya takes the security of your account and personal data seriously. SSL encryption, two-factor authentication (2FA), and suspicious login detection are always active. That said, security isn't just about technology — your own vigilance matters just as much.

Never share your password or OTP with anyone. No 7joya staff member will ever ask for your password or OTP by phone or message. If someone claims to represent 7joya and requests this information, it is a scam — report it to our support team immediately.

General Information on Sports Betting & Live Casino

7joya offers betting on cricket, football, kabaddi, and nearly every major sport in the world. You can place bets both before a match starts and during live play (in-play). Odds update every few seconds, so timing your bets right is key.

Live Casino features multiple tables for Baccarat, Roulette, Blackjack, and Teen Patti, each hosted by a real dealer via live video stream. If a game won't load, try clearing your cache or switching to a different browser. If the problem persists, let us know via live chat.