7joya Privacy Policy —
Your Data, Our Responsibility

Welcome to 7joya. As one of Bangladesh's leading online gaming platforms, protecting our users' privacy is among our highest priorities. This Privacy Policy explains how 7joya collects, stores, uses, and safeguards your personal information.

This Privacy Policy applies to the 7joya website (https://7joya.ws), mobile application, and all associated services. By using the platform, you are considered to have accepted this policy. Please read it in full before registering.

7joya believes that transparency and trust are the foundation of a lasting relationship. That's why we are fully open about what we do — and do not do — with your data. This Privacy Policy is built in accordance with international data protection standards.

7joya needs to collect various types of data to operate the platform. This information falls into three main categories:

In addition to the above, conversations with our support team may also be recorded. This helps us maintain service quality and resolve issues more effectively in the future.

7joya uses your information only for specific, legitimate purposes. The primary ways we use data collected on our platform are detailed below:

• Account Management: Your identity and contact information is used to create, verify, and manage your account.
• Financial Transaction Processing: Financial information is required to process deposits and withdrawals.
• Fraud Prevention & Security: Technical data is analyzed to detect suspicious activity and maintain platform security.
• Customer Service: Your information is used to help resolve your complaints and inquiries.
• Compliance with Legal Obligations: Data retention is required to comply with Anti-Money Laundering (AML) and counter-terrorism financing laws.
• Service Improvement: Analytical data is used to enhance your gaming experience and develop new features.
• Promotional Communications: Promotional offers and marketing messages are sent only with your consent, which you can withdraw at any time.

7joya never sells or transfers your data to third parties for advertising purposes. We believe in data-driven decisions, but always with your interests front and center.

To keep your data secure, 7joya employs industry-standard technical and organizational safeguards. Our security infrastructure consists of the following layers:

• 256-bit SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Limited Access Policy: Only authorized personnel have access to specific data.
• Data Backup: Regular backups ensure the risk of data loss is kept at virtually zero.

How long your data is retained depends on the type of information and applicable legal obligations. Generally, certain data may be kept for 5 to 7 years after account closure to comply with legal requirements.

7joya never sells your personal data. However, it may be shared with trusted third parties in specific circumstances, which are clearly outlined below:

• Payment Processor: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Service: Information may be shared with licensed verification providers for identity authentication purposes.
• Law Enforcement: Data may be disclosed to government authorities where required by a court order or legal obligation.
• Technology Service Providers: Limited data may be shared with contracted providers for cloud hosting, analytics, and cybersecurity services.

When sharing data with third parties, 7joya ensures they uphold the same standards of privacy and security. Non-disclosure agreements (NDAs) are in place with all third-party partners.

7joya uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

We primarily use the following types of cookies:

• Essential Cookies: Essential for the platform's core functionality — the website cannot operate properly without these.
• Performance Cookies: Measures how well the website is performing and helps identify any issues.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytics Cookies: Collects anonymized statistics to help us understand user behavior.

You can disable cookies through your browser settings, though doing so may affect certain website features. All non-essential cookies are only activated with your consent.

Every user on 7joya has a number of important rights regarding their personal data. We fully respect and uphold these rights:

• Right to Access: You have the right to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information in your account.
• Right to Erasure: In certain circumstances, you may request the permanent deletion of your personal data.
• Right to Restrict Processing: In certain cases, you may request a temporary pause on the processing of your data.
• Right to Data Portability: You may request an export of your data in a structured, portable format.
• Right to Object: You have the right to object to the use of your data for specific purposes.
• Right to Withdraw Consent: Any consent previously given for marketing communications or optional data use may be withdrawn at any time.

To exercise any of these rights, please contact our support team. We aim to respond to all requests within 30 business days. Please note that certain data may not be deletable due to legal obligations.

Submitting a national ID or other government-issued document for age verification is mandatory at registration. If we become aware that a minor has registered on the platform, their account will be immediately suspended and all associated data will be deleted.

If you suspect your child has accessed an online gaming platform, we urge you to contact us immediately. We will act promptly.

7joya reserves the right to update this Privacy Policy as needed. Changes may arise from business expansion, new services, or legal requirements. We will notify you before any significant changes take effect.

If this policy changes, we will notify you through the following channels:

• Notifications will be sent to your registered email address.
• You will see a notification when you log in to the platform.
• The date of the most recent update will be noted on the Privacy Policy page of the website.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.

For any questions, concerns, or requests regarding our Privacy Policy, feel free to reach out to our dedicated Privacy Team — we are always here to help.