7joya Terms & Conditions — Complete Guide

These Terms and Conditions ("Terms") form a legally binding agreement between the 7joya platform and all its users ("Player" or "you"). By accessing, registering on, or using any service offered by 7joya, you are considered to have fully accepted these Terms.

7joya is an online gaming and Sports Betting platform offering entertainment gaming services to adult players in Bangladesh. Please read these Terms and Conditions carefully and in full before you start using our platform.

The key terms used in these Terms & Conditions are defined below:

• "7joya" refers to this platform, website, mobile app, and the organization that operates them.
• "Player" refers to any registered user who is actively using 7joya's services.
• "Account" refers to a player's personal gaming account on the 7joya platform.
• "Service" refers to Sports Betting, casino games, live dealer games, and all other entertainment services offered by 7joya.
• "Bonus Funds" refers to funds granted through promotional offers that can only be withdrawn after specific conditions are met.

The following conditions must be met to open an account and use our services at 7joya. Failure to comply may result in account closure and forfeiture of any deposited funds at any time.

• You must be 18 years of age or older. Identity verification may be requested at the time of registration or at any point thereafter.
• You must register using your real name, correct date of birth, active mobile number, and a valid email address.
• No individual may hold more than one account. If multiple accounts are found using the same device, IP address, or payment method, all accounts will be suspended.
• 7joya services are not available in countries or regions where online gaming is fully prohibited.
• All information provided at registration must be truthful and accurate. Providing false information will result in account termination.

The following rules must be followed when managing your account on 7joya. You are solely responsible for maintaining the security of your account.

• Keep your account password strong and never share it with anyone.
• Placing bets on behalf of others or using third-party funds is strictly prohibited.
• Any suspicious activity on your account must be reported to our support team immediately.
• Withdrawal access will be limited until KYC (Know Your Customer) verification has been completed.
• To update your account information, please contact our support team and complete identity verification.

7joya ensures easy and secure payments through Bangladesh's popular mobile banking services. All transactions are processed using advanced encryption technology.

• KYC verification must be completed on your account before any withdrawals can be processed.
• Withdrawals must be made using the same method as the deposit. A different withdrawal method requires approval from the support team.
• Bonus funds cannot be withdrawn until the wagering requirement has been completed.
• In cases of suspicious transactions, 7joya reserves the right to place a hold on withdrawals and request additional verification.
• A maximum daily withdrawal limit applies. Please contact our support team for details.

7joya's bonus and promotion offers are designed to give players added value. However, each bonus comes with specific terms and conditions that must be met.

Welcome Bonus: To receive the welcome bonus on your first deposit, the minimum deposit amount must be met. The welcome bonus is available once only — any attempt to claim it through multiple accounts will result in all associated accounts being terminated.

• Withdrawing bonus funds typically requires completing a wagering requirement of 20x to 35x. The specific wagering conditions for each offer will be stated separately.
• Winnings from bonus funds remain subject to wagering requirements until all conditions have been met.
• Winnings from free spins are generally subject to 1x to 5x wagering requirements before withdrawal.
• Any bonus not used before its expiry date will be forfeited.
• A player may not have more than one active bonus at a time unless specifically permitted.
• Attempting to claim bonuses using a VPN or proxy will be treated as fraud.

All games on the 7joya platform are powered by world-class certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely fair and random.

• Each game has its own set of rules. Please read the relevant game rules before you start playing.
• 7joya is not liable for disconnections during gameplay. However, the latest game state is recorded on our servers.
• Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
• In Live Casino games, the dealer's decision is final.
• In the event of a technical error resulting in an incorrect payout, 7joya reserves the right to recover the correct amount.
• If a software error or bug is detected in any game, the affected round or bet may be voided.

7joya is committed to maintaining a fair and secure gaming environment. Any of the following activities are strictly prohibited and may result in account termination as well as legal action.

• Opening multiple accounts or using another person's account.
• Bonus abuse — attempting to claim bonuses using multiple accounts or devices.
• Using the platform for money laundering or any other illegal financial transactions.
• Using software bots, automation tools, or artificial intelligence to play games.
• Using hacking, manipulation, or any technical exploit to influence game outcomes.
• Colluding or conspiring against other players.
• Accessing the platform from a restricted region using a VPN or proxy.
• Harassing, threatening, or engaging in offensive behavior toward other users.

7joya firmly believes that gaming is a form of entertainment — not a source of income. We care about the mental and financial wellbeing of all our players, which is why responsible gaming is our top priority.

Each player can set the following limits from their account:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Betting Limit: Limiting the maximum bet amount within a specified time period.
• Loss Limit: A feature that automatically stops gameplay once losses exceed a set limit.
• Session Limit: A feature that restricts gameplay beyond a set number of hours per day.
• Self-Exclusion: Option to temporarily or permanently suspend your account.

7joya treats the protection of your personal information as a top priority. Any data we collect is used solely for service delivery, identity verification, and compliance with legal obligations.

• Information provided during registration is stored on secure servers and is never sold to third parties.
• Information may be disclosed to government authorities upon request in connection with legal investigations.
• Our website uses cookies to enhance your browsing experience.
• You may request the deletion of your data; however, certain information may be required to be retained for legal purposes.

For more details, visit our Privacy Policy View the page.

7joya reserves the right to temporarily or permanently close any account without prior notice under the following circumstances:

• If any provision of these Terms & Conditions is violated.
• If evidence of fraud, deception, or illegal activity is found.
• If registration is completed using a false identity or inaccurate information.
• If bonus abuse or the operation of multiple accounts is detected.
• If an account has been inactive for an extended period (typically 12 months).

Players may also close their own account by contacting the support team. Any valid balance will be returned following verification upon account closure.

If you have a dispute with 7joya, please contact our support team first. We always aim to resolve issues quickly and amicably.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex issues may take up to 7 business days to resolve.
• In disputes regarding game outcomes, server logs and game records will be considered final and conclusive evidence.
• In the event of a financial dispute, both parties may agree to resolve the matter through third-party mediation.

7joya reserves the right to modify, add to, or revise these Terms and Conditions at any time. For significant changes, registered users will be notified in advance via email or platform notification.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.
• The latest version of these Terms and Conditions will always be available on this page.
• An archive of previous versions can be requested from the support team.

If you have any questions about these Terms & Conditions, please contact our Help Center Go there or contact our support team directly.